Customer service jobs might sounds easy, piece of cake huh? However they can in fact be some of the most challenging jobs out there. Here are some personalities and skills needed to work as customer service care agents.
Be friendly, always customer first
“Customer first” are clearly the heart and soul of any customer service job, so it’s important to be able to work well with others and have a friendly attitude at all times. No matter how disgruntled a customer might be, it’s important to always be kind and attentive, and demonstrate to them you’re only there to help, not to “fight” with them.
Be good at communication
Communication is vital in the customer service industry, whether you’re writing a customer an email or speaking with them over the phone or face-to-face. Always speak in an upbeat and positive tone when working with a customer, so you can connect yourself with them. Even if customers are annoying or grumpy, never talk with sarcasm or anger.
Customer service isn’t always full of happy, fully-satisfied people – there are always customers who will be upset, disappointed, grumpy, or even angry by service or product that your company sold to them, even you tried your best. It’s important to be professional with customers at all times, even when they cross your bottom line. Always remain your friendliness and professionalism.
Be good at problem solving
You should be dedicated to the customer’s problem and helping them solve it when working as a customer service representative. Knowing the right kinds of questions to ask will be a crucial skill when it comes to solving a customer’s problem quickly and effectively. You also need to be clear on what the customer’s problem is and how they want you to solve it.
Especially in a retail environment, the ability to multitask is important. Helping multiple customers while performing other various job duties can be tough if you are not good at prioritizing tasks. Handling important tasks first, leaving lower priority tasks to late time when you are not that busy.